FAQ
Q: I live in ______________. Do you ship there? How much does it cost?
A: We ship everywhere. For your convenience, there's a shipping calculator located at the bottom of the shopping cart page. After you've added items to your cart it will tell you how much it will cost for us to ship them to you, no matter where you live!
Q:I have a discount code for your shop but I can't figure out where to use it! Halp!
A: This one's a bit tricky - when you're purchasing something from us, the shopping cart will direct you to a PayPal checkout page to enter your payment details. It won't charge you until you've clicked through to confirm your purchase on our website. That's when you'll have the opportunity to use your discount code! If you missed it somehow and went through with your payment, worry not! Just contact us with the discount code and we'll refund you the difference.
Q: What are your pillow cases made of? Where are they made?
A: Our pillow cases are proudly made right here in Montreal, Canada. By default, our cases are high quality 100% cotton. We've recently introduced a lightweight poly/cotton option which is less expensive to ship to overseas customers.
Q: How do you print your products?
A: We work with a local print shop who mainly use DTG (Direct To Garment) printing. The digital technology allows us to print beautiful, vivid images that hold up well after multiple washings. Certain items that are printed in only one colour (our logo tea towels, for example) are screen printed using water based inks.
Q: I ordered from you like a freakin' month ago and it hasn't come yet. What do I do?
A: For any customer service concerns, please contact us. We'll do our very best to resolve the issue quickly!
Q: Do you charge taxes on your products?
A: Alas and alack, we must charge GST & QST within Quebec as well as federal tax (or HST in applicable provinces) in the rest of Canada. Sorry Canadian pals! Them's the breaks.
Q: What's the deal with pillow case sizes?
A: North American pillow case sizes differ from those in other countries. We offer North American standard & queen sized pillow cases which should cover most of you guys on this side of the pond.Those of you in the UK, Australia or New Zealand have a standard pillow case size that's slightly bigger than our standard pillows and slightly smaller than our queen pillows. Therefore, we recommend purchasing our queen sized pillow cases.
Q: Are your products available for wholesale?
A: Yep! If you have a shop and you're interested in carrying our products please get in touch for details.
Q: I'm an artist / illustrator - can I work with you?
A: We would love to hear from you - please email us at hello@stayhomeclub.com with the title "ARTIST SUBMISSION" and include a link to somewhere we can see your work. We're so sorry that we can't answer every submission personally, but if we're interested we will get in touch!
Q: I write for a blog / magazine / etc. and I want to feature Stay Home Club. Cool?
A: Of course, and thank you! Feel free to contact us for any extra information you might require.
