Q: I have a pressing issue / question / etc! How do I get in touch with you?!
A: You can reach us re: website issues, item questions, order issues, returns and exchanges etc at email@example.com. For other matters such as press, advertising, etc please contact firstname.lastname@example.org.
Q: I live in ______________. Do you ship there? What's the deal? How much does it cost?
A: We ship everywhere. Please check out our shipping guidelines here for all the dirty details. For your convenience, there's a shipping calculator located at the bottom of the shopping cart page. After you've added items to your cart it will tell you how much it will cost for us to ship them to you, no matter where you live!
Q: Do you accept returns / exchanges?
A: Yes, with a few exceptions. Please read about it on our shipping guidelines page.
Q: I really wanted to buy ____________ but it's sold out! When will it be back in stock?
A: Usually when items sell out we aim to restock within a month. It can take a while because it involves ordering new blanks, fitting them into the schedule to get printed, etc. Every sold out item's full product page has a black "notify me" tab that pops out on the left side of the page - if you click that and enter your email address, you'll be automatically contacted as soon as the item is back in stock!
Q: I really wanted to buy ____________ but it's not even on the site anymore! Will it come back at all?
A: Chances are that if something has disappeared from the site it's no longer being printed. We can't continue to bring out new items while keeping all the old ones or our small-ish storage space would become totally overwhelmed! To make up for this, we now offer digitally printed one-off shirts in a variety of retired prints. You may find what you're looking for there!
Q:I have a discount code for your shop but I can't figure out where to use it! Halp!
A: This one can be a bit tricky if you're using PayPal rather than paying directly with a credit card. When you're purchasing something from us, the shopping cart will direct you to a PayPal checkout page to enter your payment details. It won't charge you until you've clicked through to confirm your purchase on our website. That's when you'll have the opportunity to use your discount code! If you missed it somehow and went through with your payment, worry not! Just contact us with the discount code and we'll refund you the difference.
Q: What are your pillow cases made of? Where are they made?
A: Our pillow cases are proudly made right here in Montreal, Canada. Our cases are made of 100% cotton.
Q: What's the deal with pillow and pillow case sizes?
A: Because pillow sizes differ worldwide and can be a bit confusing, we've put together some resources for buying pillows in various countries that will fit in our pillow cases. Broken link? Let us know.
The size we carry is:
20" x 28" (49.5 x 72 cm)
Unfortunately, in our experience, our cases are too small for standard UK pillows. Please be sure to measure yours before ordering if you're concerned about fit!
CANADA - Ikea Canada's standard pillows will fit our cases.
UNITED STATES - Ikea USA's standard pillows will fit our cases
AUSTRALIA - These pillows (48 x 70 cm) will fit in our cases.
Q: What brand of t-shirts do you use?
A: Most of are tees are printed on the very soft, ring spun cotton 5301s by Alstyle. We also use some American Apparel blanks, such as our long sleeved pullovers, sweatshirts, ladies' tees and tank tops. Most recently we've started having items custom cut, sewn and dyed just for us which is the direction we're hoping to move into in the future.
Q: How do you print your products?
A: We work with a local print shop who help us out with screen printing (apparel, pennants and totes) as well as DTG (direct to garment) printing for our pillow cases and patches. The digital technology allows us to print beautiful, vivid images that hold up well after multiple washings.
Q: I ordered from you like a freakin' month ago and it hasn't come yet. What do I do?
A: For any customer service concerns, please contact us at email@example.com - We'll do our very best to resolve the issue quickly!
Q: Do you charge taxes on your products?
A: Alas and alack, we must charge GST & QST within Quebec as well as federal tax (or HST in applicable provinces) in the rest of Canada. Sorry Canadian pals! Them's the breaks.
Q: Are your products available for wholesale?
A: Yep! If you have a shop and you're interested in carrying our products please email firstname.lastname@example.org for the password to our wholesale website and ordering system.
Q: I'm an artist / illustrator - can I work with you?
A: We aren't currently looking for new artists, but if you think you're a great fit you can email us at email@example.com with the title "ARTIST SUBMISSION" and include a link to somewhere we can see your work. We're so sorry that we can't answer every submission personally, but if we're interested we will get in touch!