Shipping & Returns
We ship worldwide.* We offer free shipping on orders of $150 and up to US destinations, and free shipping on orders of $200 and up to international destinations.
For your convenience, there's a shipping calculator located at the bottom of the shopping cart page. After you've added items to your cart it will tell you how much it will cost for us to ship them to you, no matter where you live! Our shipping rates are calculated by USPS in REAL TIME. They are genuine shipping rates, not inflated artificially by us. International shipping is not necessarily inexpensive and we're so sorry that this is out of our hands. USPS' international shipping rates were raised significantly in 2016. Please be aware that certain countries charge import fees on goods that are out of our control and not covered by our shipping charges. Please read the blurb on this in our FAQ if you're ordering from abroad.
Despite being a Montreal based company, please note that we ship our AMERICAN and OVERSEAS orders from our New York, USA location. This ensures affordable rates and tracking for American customers, as well as lower rates and tracking for many overseas destinations.
AMERICAN CUSTOMERS: We work with a service that ships our parcels from a NY, USA location twice a week: every Wednesday and Saturday. The cut-off time for each shipment is the day before (Tuesday or Friday) at noon EST. Rates are calculated in real time by the USPS. All US parcels are tracked except for letter mail which is only available for very low value orders such as stickers.
OVERSEAS CUSTOMERS: Orders containing only small, flat items such as patches can be sent via USPS or Canada Post letter mail which is inexpensive but does not include tracking. All other parcels are sent via USPS from our NY location twice a week on WEDNESDAY and SATURDAY. The USPS First Class Package Intl. and USPS Priority Mail Intl. services include some tracking (delivery confirmation) to some but not all countries. USPS gives an approximate delivery time of 7 to 21 days.
We are not responsible for any customs fees or duties incurred, and unfortunately we cannot falsify customs information on parcels. Sorry dudes!
*We no longer ship to Brazil, Argentina or Mexico due to continuous issues with their postal services. So sorry about that! We ship to Canada from our Canadian site - stayhomeclub.ca
RETURNS & EXCHANGES
We accept returns on full-priced merchandise within 40 days of ship date (for untracked orders) or 30 days of the date tracking indicates delivery. We have both an American and Canadian return address for your convenience. Except for in special cases (defective merchandise, etc), the customer will be expected to pay the return shipping cost. Customers returning items have the choice to accept a refund for the value of the original item (MINUS the original shipping cost) or to receive store credit for the value of the original item PLUS the original shipping cost. If you wish to exchange an item, upon returning the item you will receive a gift card code for the value of the original item plus shipping back out to you. You are then free to place a new order for the size/style you'd prefer using that code.
In order to submit your return request please fill in the following form - do NOT email us directly. We will send instructions within 48 business hours of receipt. Thank you!