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GPSR Compliance

We ensure all our products comply with GPSR, CE marking, EPR disposal laws, and other applicable EU Directives. Our EU Responsible Person for GPSR product safety compliance is EU Compliance Partner.

SHIPPING 

IN LIGHT OF CURRENT PROPOSED TARIFFS ON CANADIAN / INTERNATIONAL GOODS ENTERING THE US, PLEASE NOTE THAT OUR USA SHIPPING OPTIONS ARE CHANGING ON AN ONGOING BASIS.  THIS DOCUMENT WILL BE UPDATED AS THE SITUATION EVOLVES.

SHIPPING SERVICES:

AMERICAN CUSTOMERS -  

Beginning in May 2025 certain items became unavailable for US shipping due to high tariff rates and ineligibility for "de minimis" entry (the under $800 value exemption we work with to move orders across the border). These items will not appear on the website when browsing from the US.

For all other items:

• US-bound orders ship entirely duty and tariff-free from NY, USA 
• Orders over $70 USD currently ship free via USPS Ground Advantage 
• On orders under the free shipping threshold you can choose between a $5 flat rate for USPS Ground Advantage (2-5 business days in transit, tracked, UNINSURED) and $10 USD flat rate for Priority Mail (1-3 business days in transit, tracked, insured)
  
• We also offer courier services directly from our office in Montreal, Canada: DHL, FedEx and UPS rates are available to some locations. These are insured, tracked services. Please note that these services do NOT deliver to PO boxes.
• Orders containing only stickers or some other low value, flat items can ship via USPS first class letter mail (we also call this STICKERMAIL) for $1 (no tracking).  Letter mail does not include tracking and has no delivery window guarantee. It usually arrives within 4 weeks but should be considered the budget option and not relied upon for punctuality!
• Transit times begin when your parcel enters the mail stream, usually within 2-3 business days of placing your order except for in special cases such as blankets which ship directly from their manufacturer in the time frame specified on their item pages, as well as busy periods such as big sales and collection launches which can extend our processing time by up to a week.

CANADIAN CUSTOMERS -

Due to the looming threat of a Canada Post strike, we have temporarily suspended all Canada Post services (including "stickermail") to avoid orders getting stuck in their system. Any of the below points mentioning Canada Post should be disregarded until the situation is resolved.

• Orders over $115 CAD currently ship free via the least expensive tracked method possible (usually Canada Post expedited parcel, ICS Courier, or bike delivery within Montreal). 
• Local orders being delivered on the island of Montreal have the option of $5 flat rate delivery by our trusty resident cyclist, guaranteed within 1 week of your order. This is weather / seasonably dependent and the service may not be availably during periods of the winter.
• Orders containing only small, flat items (including 1 folded t-shirt) can be sent via Canada Post letter mail (we also call this service STICKERMAIL). Thickness and weight restrictions apply, if it's possible you'll see it at checkout. Letter mail does not include tracking and has no delivery window guarantee. It usually arrives within 4 weeks but should be considered the budget option and not relied upon for punctuality!
• Canada Post Expedited Parcel is our standard shipping option and includes tracking. Usually arrives within a week of shipment date, but timing is not guaranteed.
• ICS Courier is often less expensive than Canada Post parcels as well as faster (usually 1-3 days delivery) however it's completely uninsured, meaning that any parcel sent via this method that is lost in transit cannot be replaced. This is obviously not a common occurrence, but something to be aware of! Please note that even though the service is sometimes called "next day" we may not process your order for 2-3 days after it comes in. The "next day" only refers to the transit time once it has left our office. ICS cannot deliver to PO boxes.
• Purolator Ground, Purolator Express and UPS services are our most reliable tracked shipping options, usually arriving within 3 days of shipment date and insured. Please note that these services do not deliver PO boxes.
• Transit times begin when your parcel enters the mail stream, usually within 2-3 business days of placing your order except for in special cases such as blankets which ship directly from their manufacturer in the time frame specified on their item pages as well as during busy periods such as big sales and collection launches, which can extend our processing time by up to a week.

OVERSEAS CUSTOMERS - 

• Orders over $200 value ship free via the least expensive method possible. If you're displaying the store in your home currency you can use the currency selector in the top left corner to toggle between USD and your currency. 
• Letter Mail services (incl. "stickermail") can be used for the lightest, flattest items (stickers, some patches) this budget method can be used. There are no timing guarantees and no tracking.
• Small Packet International Air is an UNTRACKED service offered by Canada Post that is available to some destinations on parcels that meet certain criteria. Transit time is usually 2-3 weeks barring customs delays. Being untracked, we cannot resolve missing parcel situations until much longer has passed - please leave at least a month after the ship date before emailing us with inquiries
• First Class International is our standard method, usually tracked door to door, although not perfect. NOT insured. Transit time is usually 2-3 weeks barring customs delays.
• DHL Express Worldwide and UPS services are our fastest methods, tracked door to door, they usually arrive within a week barring customs delays.
• Transit times begin when your parcel enters the mail stream, usually within 2-3 business days of placing your order except for in special cases such as blankets and duffel bags which have a longer turnaround time as specified on their item pages.

We charge VAT at checkout for orders under £135 going to the UK. These orders should not be subject to any additional fees upon delivery. Orders destined to the UK over £135 will likely be subject to VAT, possible customs fees and a Royal Mail processing fee at time of delivery. This is completely out of our hands and part of the UK's new customs regulations.

We recently took steps to comply with the EU's current GPSR regulations, and have recommenced shipping to the EU. European customers should expect possible VAT, customs and applicable import fees on delivery. We are not responsible for any fees your country's customs agency may collect.