Stay Home Club

Return Policy - April 2026

We're excited to announce that we've partnered with Redo to offer super affordable "returns and exchanges" coverage. If your order contains items that would be eligible for return, Redo offers an optional $1.98 USD fee at checkout which entitles you to return or exchange your item for free with no return shipping fees. This applies to orders shipping to Canada and the USA.

We accept returns on full-priced (non-clearance sale), non-altered APPAREL items within 40 days of purchase - the exception to this rule is any item with the LAST CHANCE tag (seen under the item name on the collection and item pages). Returns are only eligible for refund to the original payment method or store credit, issued upon receiving the returned item back to our office. 

We offer this service on apparel items because we understand that it's hard to be sure of fit when purchasing online. All other items (accessories, jewellery, stationery, etc) are non-returnable.

What items are returnable?

  • Within 40 days of your order 
  • Full priced apparel items 
  • Unwashed, unworn, not cropped (by you or us) and undamaged (if it sat on your bed for a week and got covered in cat hair, this counts as damaged! If you live in a smoking household and the item smells strongly of cigarettes, this counts as damaged! Sorry!)

What items are non-returnable?

  • Accessories, paper goods, homewares and non-apparel items (ie. hats, beanies, totes)
  • Sale items
  • Items with the "last chance" tag
  • Made-to-order items such as Custom Portraits and blankets
  • Apparel items that have been altered / cropped by the customer or by us at the customer's request

Are there any charges for return?

  • If you did not purchase Redo's return coverage you are responsible for return shipping charges. Our portal will either charge you for a label which you can then print and ship with, or you can choose to ship on your own.
  • There are no additional restocking fees.

How do I return?

How soon will I get my refund?

  • Please allow up to a week after your return tracking shows delivered. Once your item has been inspected and approved you'll receive your refund or your exchange will ship out!