Shipping Info

SHIPPING 

We ship worldwide.* We offer free shipping on orders of $50 and up to US destinations, and free shipping on orders of $200 and up to international destinations.

For your convenience, there's a shipping calculator located at the bottom of the shopping cart page. After you've added items to your cart it will tell you how much it will cost for us to ship them to you, no matter where you live! 

Despite being a Montreal, Canada based company, please note that we ship orders from a PO box located in New York, USA. This ensures affordable rates and tracking for American customers, as well as lower rates and tracking for many overseas destinations.

SHIPPING SCHEDULE:

*PLEASE NOTE THAT DUE TO THE CURRENT WORLD HEALTH CRISIS WE ARE SEEING SHIPPING DELAYS BOTH DOMESTICALLY AND INTERNATIONALLY. ONCE ORDERS ENTER THE MAIL STREAM THE TIMING IS NO LONGER ITS USUAL PREDICTABLE SELF.  ANY NORMAL DELIVERY STANDARDS HAVE BEEN SUSPENDED AND SHOULD BE CONSIDERED OVERRIDDEN BY THIS WARNING.

ADDITIONALLY, DUE TO BLACK FRIDAY / HOLIDAY ORDER VOLUME, GETTING YOUR ORDER OUT MAY TAKE LONGER THAN USUAL. WE ARE DOING OUR VERY BEST TO GET EVERYTHING OUT AS QUICKLY AS POSSIBLE!

IN OUR OFFICE ALL HEALTH GUIDELINES ARE BEING FOLLOWED AND WE ARE PACKING ORDERS WITH FREQUENTLY WASHED HANDS AND ON FREQUENTLY DISINFECTED SURFACES. *

**OVERSEAS CUSTOMERS (beyond the USA & Canada): BE AWARE THAT INTERNATIONAL SHIPPING RESTRICTIONS ARE CHANGING DAY TO DAY DURING THE COVID-19 CRISIS, AND TRANSIT TIMES HAVE BEEN SEVERELY IMPACTED (SOMETIMES BY A MONTH OR MORE) BY THE SHORTAGE OF AIR TRAVEL AVAILABLE. THE USPS IS UPDATING INFO ON INTERNATIONAL SERVICE DISRUPTIONS HERE. OUR INTERNATIONAL SHIPPING OPTIONS REMAIN AVAILABLE HOWEVER THERE IS NO GUARANTEE THAT TRANSIT TIME WILL BE ANYTHING LIKE THE NORM. WE WILL MAKE EVERY ATTEMPT TO SHIP INTERNATIONAL ORDERS AS USUAL BUT KNOW THAT THEY MAY SIT IN CARGO HOLDS OR AT CUSTOMS UNTIL THE SITUATION CHANGES. THIS IS COMPLETELY OUT OF OUR CONTROL AND WE CAN'T REFUND INTERNATIONAL ORDERS IN "LIMBO" ONCE THEY HAVE SHIPPED. IF YOU NEED SOMETHING QUICKLY OR DON'T WANT TO RISK A LONG DELAY, PLEASE CONSIDER ORDERING ONCE THE WORLD IS A BIT MORE PREDICTABLE**

    SHIPPING SERVICES:

    AMERICAN CUSTOMERS - Rates are calculated in real time by the USPS. All US parcels are tracked. You can choose between First Class Mail (2-5 business days in transit, tracked, UNINSURED) and Priority Mail (1-3 business days in transit, tracked, insured). Transit times begin when your parcel enters the mail stream, as per the above shipping schedule.

    OVERSEAS CUSTOMERS - We offer the following international shipping services:

    • Globalpost Economy - budget shipping for small, flat, low value orders. Globalpost can be used for orders fitting certain dimensions, only up to $21 value. It is only tracked until it reaches the destination country, NOT the destination address. There is no transit time guarantee but generally speaking delivery takes 2 to 3 weeks (barring customs delays). 
    • USPS First Class Intl. - usually tracked door to door, although not perfect. NOT insured. Transit time is usually 2-3 weeks barring customs delays.
    • USPS Priority - tracked door to door for most countries. Insured. Transit time is 6-10 business days barring customs delays.

    We are not responsible for any customs fees or duties incurred, and unfortunately we cannot falsify customs information on parcels. Sorry dudes!

    *We no longer ship to Brazil, Argentina, Chile, Mexico or China due to continuous issues with their postal services. So sorry about that! We recommend checking out our stockists, many of whom ship to these countries. We ship to Canada from our Canadian site - stayhomeclub.ca