Shipping & Returns
We ship worldwide.* We offer free shipping on orders of $150 and up to US destinations, and free shipping on orders of $200 and up to international destinations.
For your convenience, there's a shipping calculator located at the bottom of the shopping cart page. After you've added items to your cart it will tell you how much it will cost for us to ship them to you, no matter where you live!
Despite being a Montreal, Canada based company, please note that we ship orders from a PO box located in New York, USA. This ensures affordable rates and tracking for American customers, as well as lower rates and tracking for many overseas destinations.
Orders usually ship three times a week - Tuesday, Thursday and Saturday. Please consider the following cut-off times for an idea of when your order will ship, regardless of the service you've chosen (note that during especially busy times such as new collection launches, major sales, etc. your order might be pushed by one ship date):
ON WEEKS CONTAINING CANADIAN OR AMERICAN STATUTORY HOLIDAYS YOUR ORDER MAY BE PUSHED TO THE FOLLOWING SHIP DATE!
- ORDERS PLACED BETWEEN FRIDAY AT NOON EST AND MONDAY AT NOON EST SHIP TUESDAY.
- ORDERS PLACED BETWEEN MONDAY AT NOON EST AND WEDNESDAY AT NOON EST SHIP THURSDAY.
- ORDERS PLACED BETWEEN WEDNESDAY AT NOON EST AND FRIDAY AT NOON EST SHIP SATURDAY.
AMERICAN CUSTOMERS - Rates are calculated in real time by the USPS. All US parcels are tracked. You can choose between First Class Mail (2-5 business days in transit, tracked, UNINSURED) and Priority Mail (1-3 business days in transit, tracked, insured). Transit times begin when your parcel enters the mail stream, as per the above shipping schedule.
OVERSEAS CUSTOMERS - We offer the following international shipping services:
- Globalpost Economy - budget shipping for small, flat, low value orders. Globalpost can be used for orders fitting certain dimensions, only up to $21 value. It is only tracked until it reaches the destination country, NOT the destination address. There is no transit time guarantee but generally speaking delivery takes 2 to 3 weeks (barring customs delays).
- USPS First Class Intl. - usually tracked door to door, although not perfect. NOT insured. Transit time is usually 2-3 weeks barring customs delays.
- USPS Priority - tracked door to door for most countries. Insured. Transit time is 6-10 business days barring customs delays.
We are not responsible for any customs fees or duties incurred, and unfortunately we cannot falsify customs information on parcels. Sorry dudes!
*We no longer ship to Brazil, Argentina, Chile, Mexico or China due to continuous issues with their postal services. So sorry about that! We recommend checking out our stockists, many of whom ship to these countries. We ship to Canada from our Canadian site - stayhomeclub.ca
If you received the wrong item or your item arrived damaged, please email firstname.lastname@example.org instead of going through this return process.
What items are returnable?
- Within 30 days of delivery date of your shipment
- Full priced apparel items only
- Unwashed, unworn and undamaged (if it sat on your bed for a week and got covered in cat hair, this counts as damaged! If you live in a smoking household and the item smells strongly of cigarettes, this counts as damaged! Sorry!)
What items are non-refundable?
- Accessories, paper goods and non-apparel items
- Sale items
Are there any charges for return?
- You are responsible for return shipping charges
- There are no additional restocking fees
- Original shipping charges are non-refundable when opting for a refund. If opting for store credit, the amount credited will include your original shipping charge.
How do I return?
- Fill in the below form
- Within 48 business hours you will get a confirmation email with shipping guidelines
How soon will I get my refund or store credit?
- We are located in Canada and our freight forwarder brings us returns from our NY PO Box within 2 weeks of their arrival there
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.
- If you are approved for a refund, then it will be processed, and a credit will automatically be applied original method of payment. Depending on your bank you can usually expect to see the refund appear within 10 days.
- If you are approved for a store credit, you will receive an email with a gift card code for the full value of the returned item + your original shipping charges.